Bluewave Internet | Carmarthenshire & Pembrokeshire

FAQ

We are an ISP (Internet Service Provider) based in Carmarthenshire, in South West Wales specialising in Rural Wireless Broadband. We don’t use your traditional wired phone line, we use wireless technology linking equipment at your premises to our masts to provide unrestricted super-fast broadband. With this super-fast broadband connection, you can connect your computer, mobile phone, games console or tablet and the worlds your oyster. Watch a movie, stream tv shows and music or get connected to your friends on social networks.
No landline is required; we install an antenna to the exterior of your property and run a cable to where you would like your router positioned.
Installation costs vary. The majority are funded through the Welsh Assembly Government broadband scheme.
Your ongoing costs will depend on the package you choose, based on your internet usage. See our Rural Broadband page for details of the packages available.
Your broadband speed is the rate at which information flows between your computer and the web. Information flows in two directions; from the internet to your computer (downloads) and from your computer to the internet (uploads). These flows are measured in megabits. Download Speeds – tell you how fast information (like a web page, a music track or a YouTube clip) flows from the web to your computer. The faster the download speed, the faster your information arrives. Upload Speeds – Every time you email, share snaps on Facebook or even tweet, you’re uploading information from your computer to the internet.
Depending on the exact location of your property and the package you choose, we can provide speeds ranging from 10Mbps to up to 30Mbps.
There are data limits on some of our packages, all the information required can be found within our Rural Broadband services page. The 'Big Blue Unlimited' package does not have a data limit.
You will be given access to your own customer portal where you can manage your account and see real time the amount of data you have downloaded.
The connection is definitely fast enough for you to download and stream video content without any disruption during your viewing.
Welsh Assembly Government grants are 12 month contracts. We offer long-term and short-term contracts.